Meet Jim: Jim drives a 2004 AUDI A6 Quatro with a 2.7 liter V6 twin turbo with only 64,000 miles on the odometer. Jim has owned this pristine conditioned vehicle since it was new. About two years ago Peak Auto replaced his timing belt and water pump with OEM parts but just recently a bolt that was replaced broke throwing his timing belt and stopping his engine. Even though this bolt was a manufactured defect and the timing belt service was out of warranty, Peak Auto repaired the vehicle at no cost to Jim.

At Peak Auto we stand behind our work and the quality parts we use. In the event of a one in a million defective bolt that causes damage to one of our customers vehicles, we take responsibility to repair the damage.

The damage that occurred was bent valves and a scarred piston. On the AUDI A6 2.7 twin turbo the entire engine and drive train need to be dropped out of the vehicle in order to remove the cylinder heads to check for and repair the damage. This process does take some time and we were happy to provide Jim with a loaner vehicle for the duration. After replacing all the cylinder head valves and the damaged piston, Peak Auto had Jim’s AUDI hand waxed and completed a headlight restoration to make the great looking car as beautiful as possible for delivery. We appreciate Jim’s loyalty throughout all the years and his honest review.

Read Jim’s Actual Review

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